The key to any successful software deployment is training.

We have outlined our training approach below to ensure that all users are equipped with the necessary knowledge and skills for seamless integration and utilisation of our software.

Assessment of Minimum Knowledge and Skills

Before initiating any training program, we evaluate the minimum knowledge and skills required based on the role and responsibilities of the employees. We acknowledge that individuals have different learning preferences. Therefore, we tailor our training approach to accommodate various learning styles, ensuring maximum comprehension and retention of information.

Initial Overview

We kick off our training with a comprehensive overview of our software. This session provides users with a holistic understanding of the software’s capabilities and potential impact on their current and future workflows.

Administrator Training

Two designated users undergo in-depth training to attain administrator-level proficiency. These individuals serve as key points of contact for day-to-day inquiries and collaborate closely with our support team to address any issues that may arise.

Customised Training Plan

We develop a detailed training plan tailored to specific job functions and departments within your organization. This plan ensures that users receive targeted instruction relevant to their roles.

Flexible Training Options

Users have the flexibility to attend training sessions either at our office or at an off-site location, based on their convenience and preferences.

Clear Objectives and Milestones

Throughout the training process, we establish clear objectives and milestones to guide participants through logical learning progression. These objectives serve as checkpoints for users to assess their understanding and

proficiency.

Ongoing Support

We provide a list of designated contacts at our office to address any follow-up questions or concerns that may arise post-training, ensuring continued support

and guidance. Training is considered complete only after participants have demonstrated competence and understanding of the software. We require formal sign-off before the systems are deployed live to ensure readiness and minimise errors.

New Employee Training

It’s imperative that all new employees undergo training to familiarise themselves with the software. This proactive approach reduces errors and enhances

efficiency in task completion.

At SSG, we prioritise comprehensive training as a cornerstone of successful software implementation. Our tailored approach, combined with ongoing support,

ensures that your team is equipped with the knowledge and skills needed for optimal performance and productivity.