Mastertech Group

SSG Project Case Study

Mastertech Group was established in 1989 with a primary focus of providing air handling maintenance services for plant assets. Over time, in response to evolving customer needs, Mastertech expanded its capabilities to deliver a broad range of maintenance services.

Recognizing the value of a turnkey, comprehensive Mechanical Maintenance Service, they positioned themselves as a preferred provider, offering integrated solutions that cater to various systems and plant assets. This approach aligns with the engineering design intent during construction, where the harmony of multiple systems is essential for optimal operation, rather than managing them in isolation through separate contracts.


24-Hour Service:

Though rare, the company offers after-hours support for breakdowns, supported by their high maintenance standards.



Requirements for Business Growth:


Need for Integration:

Mastertech Group sought a software solution to manage both service and accounting functions in a single platform.


Field Engineers' Needs:

Engineers required access to information on current and past service calls, the ability to create follow-up calls, GPRS tracking, and compatibility with Android and iPhone devices, which could work off line.


Profitability Tracking:

The solution needed to track profitability and stock usage for each call to identify and charge for all resources used.



SSG Solution Implemented:


Advanced Business Manager Accounting and Service Software:

After a thorough review, this software was chosen to meet Mastertech Group needs.


Call Management:

Calls are scheduled and assigned to engineers, with flexibility for reassigning if needed. Completed calls are immediately recorded, invoiced, and updated in customer accounts and ledgers.


Installation and Service History:

All relevant details are stored in a centralised location, improving record-keeping and service consistency.


Operational Impact:

The integrated solution replaced multiple systems, improving cash flow, reducing stock levels, and enhancing the efficiency of service engineers.


This implementation has significantly optimized Mastertech Group operations, contributing to their business growth and improved service delivery.


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